GM REWARDS / WORKFLOW STUDY

One signup. Two journeys.

01 / 05

An invitation to join

Current GM flow

Observed flow · recreated
01

Proposed inline experience

Prototype
02

Same customer · Email + phone verification · Consent retainedIllustrative pacing · Synthetic data · No measured speed or conversion claim
Space: play / pause · ← →: move through story · P: present · Esc: exit
About this comparison and the captured return page

Recreated from the October 23, 2026 still-frame capture and the local enrollment prototype. Layouts are reframed for legibility. Retrieval cues, credential entry and motion are illustrative. Both GM code steps advanced automatically on the sixth digit. This is a local design demonstration; it does not enroll anyone.

The main story ends at the observed “Welcome to GM.” In that capture session, “Let’s Go” led to a mostly blank page with “Return to homepage.” Its cause and generality are unknown. A Rewards Member badge was present before signup and does not confirm enrollment for the new email.

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